Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our car washing and detailing services or visit our website. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or website, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.
We collect several types of information to provide and improve our services. Personal identification information may include your name, phone number, vehicle registration details, and any other information you voluntarily provide when booking appointments or using our services. We collect this information when you fill out forms on our website, contact us by phone, or visit our facility in person.
When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how visitors use our website and allows us to improve its functionality and user experience. We may also collect information about your vehicle, such as make, model, year, and condition, to provide appropriate service recommendations and maintain service records.
Payment information is collected when you purchase our services. However, we do not store complete payment card details on our servers. Payment processing is handled by secure third-party payment processors who comply with Payment Card Industry Data Security Standards (PCI DSS). We only retain transaction records necessary for accounting and customer service purposes.
We use the information we collect for various purposes related to providing and improving our services. Your personal information allows us to process and fulfill service bookings, communicate with you about appointments, send service reminders, and provide customer support. We may use your contact information to inform you about special offers, new services, or important updates, but you can opt out of marketing communications at any time.
Technical information collected from our website helps us analyze usage patterns, identify technical issues, improve website performance, and enhance user experience. We use this data in aggregate form to understand trends and make informed decisions about website improvements and service offerings. Vehicle information helps us maintain accurate service records, provide personalized recommendations, and ensure we deliver appropriate care for your specific vehicle type.
We may use your information to comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect our rights and the safety of our customers and staff. In some cases, we may use anonymized and aggregated data for research, statistical analysis, and business planning purposes. This aggregated data does not identify individual customers.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, and website hosting services. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We limit access to your personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data are trained on data protection principles and are bound by confidentiality obligations. We regularly review and update our security practices to address emerging threats and maintain the highest standards of data protection.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and transaction history are typically retained for accounting and tax purposes as required by law. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Under UK data protection law, you have several rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy of it. You can request correction of inaccurate or incomplete information, and in certain circumstances, you have the right to request deletion of your personal data.
You have the right to object to processing of your personal data for direct marketing purposes, and you can withdraw consent for processing where we rely on consent as the legal basis. You also have the right to request restriction of processing in certain situations and the right to data portability, allowing you to receive your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing certain requests to protect your personal information from unauthorized access.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing your inquiries and resolving any issues in a timely and transparent manner. Your privacy is important to us, and we appreciate your trust in our services.